OpsFlowHub — built on Atlassian Forge
MVPOne operational truth per shipment.
The shipment command console for Jira Service Management: live visibility, POD and evidence tracking, SLA breach alerts, named exceptions with recovery guidance, and invoice readiness — for courier, 3PL, and logistics dispatch teams.
1 ORDER#
= one operational truth — state, evidence, SLA, next action
12
named exception types, each with recovery guidance
5
health signals per order — story, movement, evidence, workflow, billing
0
black boxes — every signal deterministic and auditable
The pain
“Jira says Delivery Attempt. The truck says delivered. Who's right?”
Your dispatchers don't need another raw issue list. Shipment truth is scattered across emails and Jira fields, POD evidence is disconnected from invoicing, and workflow status quietly diverges from what actually happened on the ground.
Reconstructing stories by hand
To answer “where is order 1087865?”, someone reads an email thread, three Jira fields, and an attachments list — for every single order, every single day.
Billing waits on evidence nobody tracks
The POD exists — in someone's inbox. Until it's found, matched, and attached, the invoice doesn't go out and the cash doesn't come in.
The product, as a story
Follow one shipment through OpsFlowHub.
Scene 01
Ask one question: what needs attention right now?
The console opens with an operational narrative, not a ticket list — and deterministic queues grouped by what a dispatcher must do, scoped to the operational window that matters.
Operational narrative
“Operational recovery workload is concentrated in POD collection across 18 orders.”
SLA Breached
36
Dispatch Attention
14
POD Missing
18
Workflow Review
4
Invoice Ready
7
Illustrative counts. Queues are deterministic — an order is in “SLA Breached” because a rule says so, and you can read the rule.
Scene 02
Click any order. It briefs you — like a dispatcher who never sleeps.
Every order opens as a structured operational story: a plain-language summary, the next action with priority, a five-signal health check, and named exceptions with recovery guidance. No email archaeology.
Order story · ORDER# 1087865
“Pickup completed, ETA updated, delivery confirmed, delivery evidence received — workflow needs closure review.”
Next action
MediumReview and close order
Evidence suggests completion, but workflow status is still Delivery Attempt.
Exception · Workflow Mismatch
Evidence and workflow disagree. Recovery: review workflow closure.
Operational health
4/5
✓ Healthy operational state
No blocking exception detected
✓ Stable movement
No active movement failure signal
✓ Evidence complete
Delivery evidence is available
! Workflow aligned
Workflow needs closure review
✓ Invoice ready
Ready for billing
Scene 03
One ORDER# owns the truth — everything else supports it.
Movement milestones tell the operational progress. Source updates preserve the communications compactly. The audit trail keeps forensic history. Business identity leads; Jira keys stay one click away as system context.
Movement milestones
Pickup completed → ETA revised → delivery confirmed → POD received
Source updates
Carrier ETA update — 50 km remaining · delivery confirmation — linked to the parent order
Audit trail
Every state change, field update, and evidence event — forensic, timestamped
Scene 04
Evidence becomes money.
POD, BOL, and invoice documents are tracked per order and tied directly to billing readiness — Ready, Blocked, or Review. The moment evidence completes, finance knows.
And healthy orders feel healthy: stable movement, evidence complete, workflow consistent — the console is a command room, not just an alarm panel.
Why OpsFlowHub
The dashboards you have show tickets. This shows your operation.
Born in a real operation
OpsFlowHub productizes the Control Tower architecture that runs a live courier operation — it exists because dispatchers needed it, not because a roadmap said so.
Deterministic, not black-box
Every state, queue, exception, and next action derives from rules you can audit. No model to trust, no unexplainable score — AI assistance is a clearly labeled future layer.
Runs inside your Jira
Built on Atlassian Forge with read-only scopes. Your operational data never leaves your site — there is no external server to trust, breach, or subpoena.
Business identity first
Operators think in ORDER#s, not ticket keys. The console leads with business identity; Jira references stay one click away as system context.
Healthy feels healthy
Stable movement, evidence complete, workflow consistent, ready for billing — positive signals are shown deliberately, so the console reads as command, not just an alarm panel.
Never breaks the shift
If Jira is unreachable, the console falls back safely to clearly badged sample data — a dispatcher's screen never goes blank mid-shift.
OpsFlowHub is stage two of a proven architecture: the Courier / Logistics Control Tower runs the operation; OpsFlowHub is the intelligence layer your dispatchers command it from.
Path & scope
From pilot conversation to command console.
01
Pilot conversation
One call. We look at how your shipments actually flow through Jira today and whether OpsFlowHub fits — plainly.
02
Connect to your site
Read-only scopes against your JSM Cloud project, with governed field mappings validated against your real configuration.
03
Operate & shape it
Your dispatchers run it on live work. Pilot partners directly shape the roadmap — and get early access to the Marketplace release.
Honest scope — the focus is the point.
OpsFlowHub is the interpretation and command layer on the Jira Service Management you already run — it makes your existing systems make sense, instead of replacing them.
Pricing
Two ways in.
With a Control Tower implementation
Included
part of the engagement
Every Quanfey Control Tower implementation can include OpsFlowHub as the command layer on top — one system, one team, one invoice.
Atlassian Marketplace
Planned
Forge app listing
OpsFlowHub is heading to the Atlassian Marketplace as a native Forge app. Pilot partners get early access, founding pricing, and a real say in what ships.
After go-live
Deterministic today. Smarter tomorrow.
The roadmap builds on the same auditable signals — clearly labeled direction, never quietly swapped in as the system of record.
Rovo-assisted explanations
Plain-language answers to “why is this order at risk?” — assistance layered on top of deterministic truth, never replacing it.
Confidence scoring & recovery prediction
Operational confidence per order and predicted recovery windows, built on the deterministic signals the console already computes.
Executive summaries
Regional interpretation, financial exposure, and service-line performance — the same one truth, told at leadership altitude.
Questions, answered
What is OpsFlowHub?
OpsFlowHub is a shipment command console for Jira Service Management, built on Atlassian Forge. It turns scattered tickets, emails, and attachments into one deterministic operational truth per shipment — status, evidence, SLA risk, and next action.
Does OpsFlowHub replace Jira?
No — Jira Service Management stays the system of record. OpsFlowHub is an interpretation and command layer on top.
Is it AI?
No — deliberately. All state, risk, exception, and next-action logic is deterministic and auditable. AI assistance is a clearly-labeled future phase.
What is a workflow mismatch?
When Jira workflow status diverges from real-world delivery evidence — for example, 'Delivered' with no proof of delivery. OpsFlowHub detects it and queues it for review.
What does it need to run?
A Jira Service Management Cloud site. The app reads via the Jira REST API with read-only scopes.
Can I install it today?
It's an MVP validated on a reference JSM site — pilot conversations are the entry point; there's no self-serve install.
Where did OpsFlowHub come from?
From real operations work: Quanfey completed an Atlassian-powered courier/logistics Control Tower implementation for a private customer, and OpsFlowHub productizes what dispatchers actually needed from it.
How do I get OpsFlowHub today?
Today, OpsFlowHub ships with a Quanfey Control Tower implementation or as a standalone pilot on your existing Jira Service Management site. An Atlassian Marketplace listing as a Forge app is planned — pilot partners get early access and shape the roadmap.
Next
Bring it to your dispatch floor.
A pilot starts with one conversation about how your shipments flow through Jira today — and whether one operational truth would change your dispatchers' day.